SHIPPING AND DEILVERY
We ship to all countries of the world.
We offer free worlwide shipping,
Yes, once your order is fulfilled you will receive a shipping confirmation email with your tracking number.
Our estimated delivery time is 10 - 15 working days,
Exceptionally a package could take a few more days to be delivered, you can check the track & trace link you received via email to know its status.
Get in contact with your post office to try to locate your package, if the problem is not resolved, contact us as quickly as possible, we will be at your full disposal to help you.
Yes within 24 hours of placing the order
You will receive a shipping confirmation by e-mail with a tracking link of the shipment.
We provide for each article 2 guides of different and complementary measures with the objective that your choice of size is the right one
This guide offers the product measurements corresponding to each size, both in inches and centimeters.
This guide offers the recommended size according to body measurements, both in inches and centimeters
EXCHANGES AND REFUNDS ORDERS
You can return your order within 14 days after package receipt
You must complete the form attached in Returns, follow the instructions to perform it successfully.
You must send your unused item, with labels and the invoice to the return address indicated on the invoice.
Once your parcel arrives at the warehouse and your return has been approved, you will receive an confirmation email to process the exchange or refund.
You will have to pay the cost of package shipping to our premises, the amount depend of your location and agency you use.
Yes, we offer free worldwide shipping for exchanges.
Your refund will be processed within 10 business days of your return being received.
How will I receive my refund?
We cannot accept a return if the item has evidences of being used, it does not have the labels or the invoice. In case you want it to be sent again, we will charge the shipping costs.
The costs depend on your location.
No, custom items cannot be returned.
We accept Visa, Mastercard, American Express, Discover, PayPal.
We have taken steps to guarantee that payments are made with the maximum security. We use the standart industry payment system called Secure Socket Layer (SSL). The SSL technology encrypt the link between a web server and a browser which ensures that all data remain private and free from attack.